Fraud Awareness & Security
At Power Credit Union, protecting our members and their financial information is a top priority. Financial scams and fraud attempts continue to evolve, and staying informed is one of the most effective ways to keep your accounts secure.
Our team continuously monitors suspicious activity and safeguards your information. We also encourage our members to stay alert and take simple steps to protect themselves from fraud.
If you notice suspicious activity on your account or receive an unusual request, please contact Power Credit Union immediately.
Common Types of Fraud
Phishing
Phishing scams involve fraudsters sending emails, text messages, or other communications that appear to be from a trusted organization. Their goal is to trick you into clicking a malicious link or providing sensitive personal information, such as account numbers, passwords, or Social Security numbers.
Power Credit Union will never ask for sensitive account information through email or text.
Phone Scams
Scammers may call pretending to be from your credit union, a government agency, or another trusted organization. They may try to create a sense of urgency or pressure you into sharing information or sending money.
If you receive a suspicious call, promptly hang up and contact Power Credit Union directly using the phone number listed on our website to confirm any requests.
Identity Theft
Identity theft occurs when someone uses your personal information without permission to open accounts, make purchases, or commit fraud in your name.
Regularly monitoring your accounts and reviewing your credit report can help you detect identity theft early.
Card Fraud
Fraudsters may attempt to use stolen debit or credit card information to make unauthorized purchases. Always report lost or stolen cards immediately so they can be blocked and replaced.
Current Prevalent Scams
Impersonation Scams
Scammers may contact you by phone, email, or text, pretending to represent your credit union, a government agency, or a well-known company. They often create a sense of urgency and request personal information, login credentials, or verification codes. Always verify requests by contacting the organization directly using a trusted phone number.
Payment App and Wire Transfer Scams
Fraudsters may convince individuals to send money through digital payment apps or wire transfers for fake purchases, emergencies, or investment opportunities. Once the money is sent, it is often very difficult to recover. Only send money to people and businesses you know and trust.
Text Message Scams
Smishing scams involve text messages that appear to come from your financial institution or another trusted company. These messages may claim there is suspicious activity on your account and ask you to click a link or provide personal information. Do not click links in unexpected messages. Instead, contact the organization directly.
How to Protect Yourself
Reduce fraud risk by regularly checking your accounts and transactions.
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Never share your passwords, PINs, or verification codes.
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Be cautious of emails, texts, or calls requesting personal information.
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Avoid clicking suspicious links or downloading unknown attachments.
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Use strong, unique passwords for your financial accounts.
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Keep your contact information up to date so you can receive account alerts.
What To Do If You Suspect Fraud
If you believe you may be the victim of fraud or notice suspicious activity on your account:
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Contact Power Credit Union immediately.
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Monitor your accounts for unauthorized transactions.
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Change your passwords and security credentials.
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Report identity theft to the appropriate authorities if necessary.
Taking quick action can help minimize potential loss and protect your financial information.
We're Here to Help
Power Credit Union is dedicated to safe, confident banking. If you have questions about suspicious messages, calls, or transactions, contact us. We are always here to help.